Privacy Policy｜Ise-Shima Oyado The Earth

Oyado The Earth (Sun Urashima Co., Ltd.) (hereinafter referred to as the "company" or “we”) is deeply aware of the importance of protecting personal information provided by our customers and business partners (hereinafter referred to as the “customer(s)’ or “you” or the “individual”), and considers that it the responsibility of the company to properly handle and protect personal information. We will comply with the Information Protection Law and any other applicable laws and guidelines, and strive to protect personal information as follows.

1. When we collect personal information, we will inform you of the purpose of use in advance, and then we will collect it by an appropriate and safe method to the extent necessary solely for that stated purpose.
2. We will use personal information only within the scope of the stated purpose, except when another purpose of use of personal information has been determined and the consent of the individual has been obtained in advance, or when it is treated as an exception by law.
3. We will endeavor to keep the personal data we handle accurate and up-to-date within the scope of the purpose of use, take necessary and appropriate measures for data safety management, and extend these policies to employees and contractors. We will manage all data appropriately.
4. We will not provide personal data to a third party without the prior consent of the individual, except when treated as an exception by law.
5. We will promptly respond to requests by the individual for disclosure, correction, suspension of use, erasure, etc. of retained personal data in accordance with laws and regulations.
6. We will promptly and appropriately respond to complaints from the individual regarding the personal information we handle.
7. We will continuously review and improve the measures taken by the company to protect personal information.

Revised April 1, 2022

Personal information acquired and used by the company will be handled as follows.

The information obtained by the company is as follows.

• Name, address, phone number, gender, date of birth, occupation, work address, e-mail address, department name, position of employment, information on various identity verification documents.
• Information required for transactions such as account information, payment or billing information.
• Images such as facial photographs, health insurance card information, IP address, account ID (including LINE account ID), location information, nickname (including LINE registered name), individual identification information, terminal identification information, purchase data, etc.
• Contents and history of inquiries, etc.
• Information about event participation application, questionnaire response results, etc.
We may also collect access information and other information. This includes the following information:
• Terminal identification information (refers to information that is standard and generally used in providing each service, such as "cookie ID", "IDFA", and "Advertising ID".)
• Information about terminals, OSs, browsers, etc. used by customers when browsing the Internet or using applications.
• Behavior history on Internet or application
• Other information to be acquired along with the above

Personal information collected by the company will be used for the following purposes. The purpose of use will be clearly stated each time when we ask the individual to provide written documents.

• To answer general inquiries and inquiries regarding the company.
• To contact customers of the company such as confirming reservations, and answering inquiries.
• To inform customers about new products, services, events, various special deals, etc.
• To perform survey analysis such as customer trend analysis or product planning.
• For business development such as surveys, analysis, and provision of information generated based on user attributes and behavior history.
• To conduct questionnaires and individual hearings to further improve the service of the hotel.
• To post on various media such as websites and apps operated by the company.
* Unless there is an explanation that personal information will be disclosed on the company’s website / app, we will post it after processing it into information such that the viewer cannot identify a specific individual.
• To provide to a third party to the extent necessary to achieve the above objectives.
• For recruitment screening, interview notification, and notification of recruitment results.
• For other purposes related to our business (including group and sister hotels)
• For other reasons when it becomes necessary to contact the customer.

We will not provide personal information to third parties except in the following cases.

• With the consent of the individual.
• When sharing with our group / sister hotels or providing it to partner companies within the scope of the purpose of use in order to achieve the purpose of use announced or specified by the hotel.
• When providing statistical data processed into a state in which an individual cannot be identified.
• When requested by laws and regulations.
• When there is an urgent need to protect the significant interests of human life, body or property.

In order to achieve the above purpose of use, we may share personal data with the following group companies.

⑴ Shared group and sister hotels
Sun Urashima, Yuki no Sato, Tobaura bettei, Sun Urashima Co., Ltd., Hotel Tokinoza, Villa Otogibanashi, Neboya, Magotaro Auto Camp, Ise no Umaimonya, Sun Service Co., Ltd.
⑵ Personal data for shared use
1. Corporate customers: Name of representative, contact person and emergency contact person's name, department name, job title, contact phone number, work address, e-mail address, and all other information acquired by the hotel.

2. Individual customers: Customers' names, addresses, dates of birth, ages, genders, telephone numbers, email addresses, and all other items described in "1. Personal information to be acquired."
⑶ Responsible person for managing personal data to be shared
Sun Urashima Co., Ltd., Sun Service Co., Ltd.

Personal information collected by the company or provided by the individual may be outsourced for the purpose of management services or billing purpose. The company will properly manage and supervise outsourced companies.

<Disclosure, correction, addition / deletion, suspension of use, erasure, suspension of provision to third parties>

⑴ Customer service
For disclosure, correction, addition / deletion, suspension of use, erasure, and suspension of provision to third parties regarding personal information, please contact us with the following inquiries. We will respond in accordance with the law.
⑵ Matters for accepting requests:
- 1. Request for notification of the purpose of use of the personal data held by the company.
- 2. Request for disclosure of personal data held by the company.
- 3. Request for correction, addition or deletion of personal data held by the company.
- 4. Request for suspension or deletion of personal data held by the company.
- 5. Request for suspension of provision of personal data held by the company to third parties.
⑶ Procedure:
- 1. Please contact the inquiry desk.
- 2. Depending on the content of an inquiry, we will mail the individual a form to fill out.
- 3. Please fill in the form and mail it to the company address with the identity verification documents.
  The identity verification document must be a copy of the certificate issued by a public institution [driver's license or health insurance card, etc.].
- 4. We will reply in writing after confirming the contents of your request.
- 5. If you wish to make a request from an agent, please mail the request form with the power of attorney and the above-mentioned identity verification documents attached. For details, please contact the company directly.

For complaints and consultation regarding personal information, please contact the company.

Our website (www.the-earth.in/en/) introduces links to websites operated by other companies and organizations in order to provide more useful information and services to our customers. However, we are not responsible for the collection and handling of personal information on the linked websites. Please use at your own judgement.

Some websites operated by the company use cookies in order to analyze the access status and usage status of the website and post information including advertisements suitable for customers, and this may entail working with third parties. We are using the following services at the company. If the individual wishes, the individual can stop or disable the cookie function of your browser by yourself, but some parts of the website may not function properly. Please contact the provider of each browser for the browser setting method. For more information about the use of cookies in the following services, the information collected by cookies, and the details of the opt-out procedure, please see the following pages.

Google Analytics

https://support.google.com/analytics/answer/6004245

We will change the contents of this privacy policy as necessary. The changed content shall be applied when the company posts the changed content on its website.

Contact Information pertaining to Protection of Personal Information Policies
Ryunosu, Nakanoyama, Ijika-cho Toba, Mie 517-0026 JAPAN
TEL: +81-599-32-6111
Person responsible for the Protection of Personal Information: Oyado The Earth